Question 1

How to schedule your Digital Medical Appointment?

Accepted Answer

Now you can schedule your appointment and that of your beneficiaries with your family doctor at the Family Medicine Units (UMF), through the IMSS Digital mobile application.
Benefits:
You don't have to wait in lines
It's quick and easy
You just have to have CURP and email...

Question 2

How do I know how many weeks of contributions I have in the IMSS, from the Internet?

Accepted Answer

To find out how many Quoted Weeks you have, log in to the system and request your Certificate of Quoted Weeks. Have your CURP, Social Security Number (SSN) and a personal email on hand.

Question 3

How to get help for marriage expenses?

Accepted Answer

You must go to your Family Medicine Unit (UMF) and request the Resolution for Assistance for Marriage Expenses. With the resolution, you must go to the AFORE that manages your individual account and request the corresponding amount.

You will have these benefits:
The quantity...

Question 4

How do I get my Social Security Number (SSN)?

Accepted Answer

You can get your Social Security Number (SSN) for the first time or consult it online with your CURP and a personal email address.

You will have these benefits:
Your NSS is unique, permanent and non-transferable
Having your SSN on hand will be useful when...

Question 5

Is your CURP wrong before the IMSS?

Accepted Answer

If your CURP with the IMSS is wrong and you are insured, correct your CURP that the IMSS has registered, online!
Have your CURP, Social Security Number (NSS) and personal email on hand

Question 6

How do I know if I am registered with the IMSS?

Accepted Answer

To find out if you are registered with the IMSS or if your registered beneficiaries are still valid, request a Certificate of Validity of Rights. Have your CURP, Social Security Number (SSN) and a personal email on hand.

Question 7

How to register in the IMSS?

Accepted Answer

To register for the IMSS, you must first request your Social Security Number (NSS), once obtained, provide it to your employer or your school so that they can register you and begin receiving IMSS benefits. If you do not yet have your SSN, generate it online, it is...

Question 8

How to update the data of my beneficiaries in the IMSS?

Accepted Answer

To update your beneficiaries' data online, you will only need to register in the Virtual Desktop and have on hand: Advanced Electronic Signature (FIEL), your CURP, your beneficiary's CURP and a personal email.

You will have these benefits:
P...

Question 9

How to change my IMSS Clinic online?

Accepted Answer

To change your Clinic online you only need your CURP, the Postal Code of your new address and a personal email.
You will have these benefits:
Easily choose the Clinic closest to your current home
Select the opening hours of your preference...

Question 10

How to register in an IMSS Clinic online?

Accepted Answer

To register at an IMSS Clinic, have your CURP, the Postal Code of your address and a personal email on hand.

You will have these benefits:
You can choose the Clinic closest to your home
Select the opening hours of your preference (morning...

Question 11

Is it correct for my employer to deduct contributions from my salary?

Accepted Answer

The 5% of your integrated daily salary that your employer contributes bimonthly to Infonavit, and which is paid to the Housing Subaccount, is not deducted from your salary. But if you have a current housing loan, your employer deducts from the payroll the amount, agreed in the co

Question 12

Credit processing confirmation service

Accepted Answer

This video explains the credit processing confirmation service, how it is carried out, the considerations and what the benefits are.

Question 13

Are the contributions fixed or do they change over time?

Accepted Answer

They are fixed and correspond to the 5% contributed by the employer to establish the workers' Housing Fund, which is administered by Infonavit and will be used to grant credit to their beneficiaries, or for their retirement.

Question 14

Can I combine my Infonavit points with a family member or my spouse?

Accepted Answer

Yes, you can process your credit with your spouse, family member (parents, children or siblings) or with a co-resident (partner or friend). Consult Let's Join Infonavit Credits
Now you can process your Infonavit credit to buy new or used housing with a family member (Parents, ch

Question 15

How can I withdraw my savings?

Accepted Answer

If you have resources available in Infonavit and you are pensioned under the Law 73 regime, you can request your refund without leaving home from My Infonavit Account, you only need to have your current e-signature (issued by the SAT) and a bank account...

Question 16

If I stop working, do I lose my Infonavit points?

Accepted Answer

If you are unregistered from the IMSS and then re-registered, your Infonavit points are not eliminated; You will keep those that correspond to the items of age, salary and savings in the balance of the Housing Subaccount.

However, your two-month continuous contributions will be.

Question 17

Can I make my own contributions?

Accepted Answer

Yes, with the Extraordinary Contributions program, workers entitled to Infonavit can make contributions directly to the Housing Subaccount; If you have a formal job, these will be additional to the bimonthly contributions...

Question 18

Can I combine my Infonavit points with a family member or my spouse?

Accepted Answer

Yes, you can process your credit with your spouse, family member (parents, children or siblings) or with a co-resident (partner or friend). Consult Let's Join Infonavit Credits

Question 19

What is the amount my employer must contribute?

Accepted Answer

5% of the integrated daily salary, that is, your salary plus benefits; daily quotas, bonuses, perceptions.

Question 20

How do I know if I will be able to pay a loan?

Accepted Answer

It is very important that you make your family budget, that is, consider all the monthly expenses that you make and subtract them from your salary that you receive, since with this you will know the amount that you can have to pay your credit and not have payment problems.

Question 21

If I have already finished paying my loan, can I use my Infonavit points to request a second loan?

Accepted Answer

You will be able to request a second loan if you comply with:

Have at least two years of continuous contributions.
Have more than six months of having finished paying your first Infonavit loan and, if you obtained a Cofinavit, Cofinavit Additional Income or Infonavit Support

Question 22

What is an AFORE account?

Accepted Answer

It is the personal and non-transferable account that each of the workers has, in which the contributions made by the worker, the employer and the government are deposited, as well as the voluntary contributions and the returns earned from the investment of resources.

Question 23

What is an AFORE?

Accepted Answer

The AFORE are financial institutions that manage the retirement savings of workers who contribute to the IMSS or ISSSTE and independent workers so that they can obtain their pension through it.
They also invest the resources in the Specialized Investment Companies of F...

Question 24

What AFORE am I in?

Accepted Answer

There are two options to know in which AFORE your AFORE account is registered:

a) By phone: call SARTEL toll-free at (01 55) 13-28-5000.
b) Online: at www.e-sar.com.mx, entering the Locate your AFORE section
To make the query you must have...

Question 25

What are the dates for AFORE to send the account statement?

Accepted Answer

The AFORE must send the worker the account statement at least three times per year, distributed as follows:

Period 1 January – April

Period May 2 - August

Period September 3 - December

Question 26

How to identify if there is a problem with the Social Security Number (SSN)?

Accepted Answer

There are three cases:

-If the worker has two or more Social Security Numbers.

-If the employer reports a different Social Security Number than the one the worker has contributed to.

-If the worker shares the Social Security Number with another worker.

If...

Question 27

What are the dates for AFORE to send the account statement?

Accepted Answer

The AFORE must send the worker the account statement at least three times per year, distributed as follows:
Period 1 January – April
Period May 2 - August
Period September 3 - December

Question 28

What are the conditions or requirements to make withdrawals from the AFORE account?

Accepted Answer

When the IMSS grants the worker a pension resolution for Advanced Unemployment or Old Age (upon turning 60 or 65 years old or having 500 or 1,250 weeks of contributions depending on the applicable regime).
When due to work hazards, the worker becomes partially or...

Question 29

What happens if a worker has not chosen an AFORE?

Accepted Answer

When a worker has not yet chosen an AFORE, his retirement savings are in a “concentrator account”, if after a year the worker still has not chosen an Administrator, CONSAR will assign his account to an AFORE that has granted the best returns...

Question 30

What are the conditions or requirements to make withdrawals from the AFORE account?

Accepted Answer

When the IMSS grants the worker a pension resolution for Advanced Unemployment or Old Age (upon turning 60 or 65 years old or having 500 or 1,250 weeks of contributions depending on the applicable regime).
When due to work hazards, the worker becomes partially or...

Question 31

How does the balance in the AFORE grow?

Accepted Answer

The AFORES invest resources in investment instruments, regulated by CONSAR, that generate profits so that savings grow day by day.

In addition, it is important to know that the resources are invested in Investment Companies, differentiated according to the age of...

Question 32

What are the requirements for a loan?

Accepted Answer

Receive income from the central zone minimum wage onwards, not including benefits.
Have a minimum age of 18 years.
Have a minimum length of employment of six months (for temporary employees in two or more Work Centers).
Work in one or more Centers of...

Question 33

How to schedule an appointment?

Accepted Answer

At FONACOT you can only process your credit at the branch, they will never ask you for money to obtain a loan. They do not process credits by WhatsApp or by phone. To make payments on your credit, they do not use bank accounts in the name of individuals nor do they request paymen

Question 34

How much do I owe on my credit?

Accepted Answer

To review your account statement, have on hand your: 1.- Client number, 2.- Social Security Number and 3.- CURP

Question 35

Is my company affiliated?

Accepted Answer

To check if your company is affiliated with FONACOT and you can access its credits, consult the link at the bottom.

Question 36

Where can I check the location of the INFONACOT branches?

Accepted Answer

On the website www.infonacot.gob.mx there is an option that says Office Directory in which it will present you with a map of the Mexican Republic so that you can consult the address and telephone numbers by State of the INFONACOT branches.

Question 37

How can I know my customer number?

Accepted Answer

It is important to contact the Call Center at number 01800 FONACOT (01 800 3662268) where we will gladly provide you with the information during business hours from Monday to Sunday from 8:30 a.m. to 9:30 p.m.

Question 38

What do I do if I lose my FONACOT card?

Accepted Answer

So that your FONACOT card is not misused, it is important that you report it to the Telephone Service Center, at the number 01800 toll-free 01800 FONACOT (01 800 3662268).

The only person who can make the report is the cardholder. Once you have...

Question 39

What is the process for carrying out Collective Bargaining Contract Negotiations?

Accepted Answer

Year after year, the Company and SITIMM Review Commissions carry out negotiations with the aim of improving the content of our Collective Bargaining Contract (CCT). This year we continue to achieve very positive results in the reviews of Salaries and Benefits for the benefit...

Question 40

What are democratic elections like?

Accepted Answer

They are through personal, free, direct and secret vote

Question 41

What are the 5 SITIMM programs for the benefit of its members?

Accepted Answer

Union Education and Job Training
Comprehensive Social Wellbeing
Support for the Family Economy
Sports, Cultural and Recreational Activities
Permanent Effective Communication

Question 42

What do the SITIMM Youth diplomas consist of?

Accepted Answer

The diploma courses are focused on working youth affiliated with SITIMM, which focuses on their training and leadership through programs such as Union Education and Labor Training. These programs seek to provide young people with tools to defend labor rights...

Question 43

What do the SITIMM Working Women diplomas consist of?

Accepted Answer

SITIMM has a focus on the inclusion of women in the sector, working on issues of gender equality, training and eradication of workplace violence. The union, with a large number of members, also actively seeks the inclusion and participation of the...

Question 44

What is CEFORMA A.C.?

Accepted Answer

CEFORMA is the SITIMM Job Training Center. Its objective is to strengthen unionized personnel, providing tools to improve access to equality and justice in the workplace, as well as facilitating academic training through educational agreements...

Frequently Asked Questions

Find your topic in seconds· 5

Most frequently asked questions· 44

How to register in an IMSS Clinic online?

Credit processing confirmation service

What is the process for carrying out Collective Bargaining Contract Negotiations?

What are democratic elections like?

What are the 5 SITIMM programs for the benefit of its members?

What do the SITIMM Youth diplomas consist of?

What do the SITIMM Working Women diplomas consist of?

What is CEFORMA A.C.?

How to schedule your Digital Medical Appointment?

How do I know how many weeks of contributions I have in the IMSS, from the Internet?

How to get help for marriage expenses?

How do I get my Social Security Number (SSN)?

Is your CURP wrong before the IMSS?

How do I know if I am registered with the IMSS?

How to register in the IMSS?

How to update the data of my beneficiaries in the IMSS?

How to change my IMSS Clinic online?

Is it correct for my employer to deduct contributions from my salary?

Are the contributions fixed or do they change over time?

Can I combine my Infonavit points with a family member or my spouse?

How can I withdraw my savings?

If I stop working, do I lose my Infonavit points?

Can I make my own contributions?

Can I combine my Infonavit points with a family member or my spouse?

What is the amount my employer must contribute?

How do I know if I will be able to pay a loan?

If I have already finished paying my loan, can I use my Infonavit points to request a second loan?

What is an AFORE account?

What is an AFORE?

What AFORE am I in?

What are the dates for AFORE to send the account statement?

How to identify if there is a problem with the Social Security Number (SSN)?

What are the dates for AFORE to send the account statement?

What are the conditions or requirements to make withdrawals from the AFORE account?

What happens if a worker has not chosen an AFORE?

What are the conditions or requirements to make withdrawals from the AFORE account?

How does the balance in the AFORE grow?

What are the requirements for a loan?

How to schedule an appointment?

How much do I owe on my credit?

Is my company affiliated?

Where can I check the location of the INFONACOT branches?

How can I know my customer number?

What do I do if I lose my FONACOT card?

Find your topic in seconds

Most frequently asked questions